HR POLICY

1.  ACTION-PACKED CV: A CROSS-CHECK

Things we at DELHI DARBAR must look in the CV for Management positions:

• It’s candidate’s achievements rather than mere qualifications and work experience that matters because that’s going to find an edge for us being result oriented, e.g. A) Responsible for ODC in and around Aurbindo Marg; B) Spearheaded ODC sales throughout Aurbindo Marg; now the difference is visible. A ) tells the responsibilities merely telling us what he was supposed to do and not what the candidate actually did;
• We need to focus on achievements rather than what the aspirant has handled. At executive rank we need a candidate who takes initiative and responsibility at work, rather than one who simply does what has to be done. So we need to focus on the ability to delineate how well the candidate can discharge responsibilities, e.g. A) Responsible for MIS interface in the company, B) Interfaced with MIS to develop technology enhancements to facilitate new markets and better serve existing clients; in A) there is no clarity as to how effectively the aspirant handled the responsibility whereas in B) Interface makes the candidate result oriented and the addition to Interface is what he has contributed. Therefore the key element of a CV is the evidence that you will live up to your value proposition and this evidence lies in the vital stats, that is quantifiable facts and figures or result obtained, that substantiate the candidate’s earlier words as an achiever and a doer.
• Do verify the testimonials, qualifications and experiences of the candidates in original and do get the same attested by the candidate before giving the Offer Letter.

BASIC FUNDAMENTALS REQUIRED:

• Did the candidate save costs for the co.? How and how much?
• Did he increase sales? How much?
• Did he recruit new hires? How many & how soon?
• Did he launch or introduce a new product? What was the reach & impact?
• Did he run the campaigns? How many, which places and through which medium?
• Did he help improve productivity and efficiency? By what percentage?
• Did he put in place new systems or processes? What was the impact?
• Was he able to achieve more with same or fewer resources?
• Did he give inputs for any technical / operational improvements?
• Did he manage faster turnaround time on any project / delivery?
• Did he resolve any pending issues? How soon?
• Did he undertake or get selected for any training program/ workshop or conference?
• Is he a member of any committee / board/ PACTA/ ITTA / ITC/ ITDC etc/ special projects?

2. HOW TO ENJOY THE WORKPLACE?

Many people dislike getting up every day and trudge to office. This is surprising, especially when we spend more than half of our day at workplace or an average of 70 hours a week. The workplace can be a place to spend our days with challenging projects, fun and cooperative colleagues and lots inspiration to bring out the best in us. Office should keep us so engaged that we don’t realize how time flies.

Work would seem interesting and the organization would profit if its mutually rewarding. Here are some checklist of what you can do to change the office atmosphere and make work a more pleasant experience:

• Try to gel with the team: if you are survived your first day in a new job, work hard to be cordial with team-mates. It helps in having a harmonious team equation. Being in the good books of the supervisor, manager helps too. But no SYCOPHANCY at any point of time. Real performance matters. Work hard and passionately make your sincerity obvious.
• Manage your work-load: its but natural that you will have the urge to accommodate the various requests of your superiors as they are the ones who will speak up for your performance and salary hike. And you don’t want to refuse them and be in their bad books as they can make or break your career. However you risk your career by saying yes all the time. Taking on more than you can chew could choke you. Do only what’s feasible for you and put across your point if you are not able to manage.
• No office politics: this is a vital point. Your happiness depends on how well you handle office politics. Career success is not all about talent. If you want your career to flourish never get involve in petty politics. Don’t be a party to gossip and never spread rumors.  Try to be involved only with work and use lunch breaks as a forum to discuss and find solution to common blogs.
• Balance your work and personal life: Your aim is to be interested in your work, feel energetic about it and enjoy the workplace. Afterall they are intertwined.  If you like your work, you will enjoy the workplace as well. But you enjoy your work only if it’s well balanced with your personal life.
• Be well groomed: Being well groomed makes you feel good, you ooze confidence. A confident you will undoubtedly find the workplace enjoyable. These little things can go a long way in making you love coming to office instead of despising it.

3. WARY OF YOUR BOSS?

• Often I’ve seen people getting jittery when they hear of a new Boss coming in.
• Your relationship with your CEO / Boss has a huge impact on your career. So getting started on the right note with the new boss is important.
• Following tips will be handy when dealing with the new boss:
• No Skepticism please: your earlier CEO has had his workstyle but the new one may do things differently. Everyone has a unique style of working. So never be skeptical about the outcome. Have faith and offer help whenever needed. Don’t try to find flaws, rather, be helpful and deliver the best for the company.
• Don’t be rigid: Accept the way things are. Be open to your boss’s way of doing things and managing the team to collectively promote team development and achieve the desired result. Don’t have preconceived notions about someone’s working style as that hampers bonding and results in conflicts in the team. Remember, working differently doesn’t mean working badly. Try the new approach as suggested by your boss. This flexibility in your nature will help you get comfortable faster.
• Make sure you are always accessible:  Be the first one to help. Update the boss on pending deadlines and projects where his intervention is required. Also inform him of about work. The more you contribute, the easier it will be for you to adjust with your boss.
• Be patient: If your CEO demands any data or information, view it as his desire to be updated and aware, and not as an intention to perturb you. Be understanding and try to see things from his perspective.
• Gauge your CEO’s working style: Try and understand the way your CEO works. Is he the kind of person who sits on your head or lets you do things independently? How does he communicate with other team members? Does he hang out with the team? Is he prone to favoritism?  Does he has the habit of finding faults in others or corrects them for a better end-result? Getting answers to these vital questions may not be easy as it needs careful observation. But once you know the answers, it is easy to understand the nature and working style of your CEO. You can then have a productive relation with him.

Remember, your getting to know your new CEO is a process in itself. So it’s obvious that both of you would have to go through some teething troubles. But the best thing to do is show empathy with your boss’s experience, as that can create a strong relationship. Just keep in mind, without the wisdom and experience he wouldn’t have been your Boss.

4. WALK ON FIRE: DOING IMPOSSIBLE?

Walking on fire will not only help you bust stress but also give you the confidence to do the impossible.

Corporate world is just starting to discover that walking on fire can reduce stress and boost confidence- and is encouraging the zeal.

In Indian Theology and ancient scriptures, there are numbers of incidents of Fire Walk Exercises and even today our Saints and Sadhus are practicing it but in the corporate world Mr. P.S. Rathore, strategist and corporate trainer, introduced Fire Walk in USA in 2000 and in India in 2002.

Before  you walk  on fire you are made to do some exercise that increase your confidence levels. After accomplishing what you previously thought impossible, your morale gets such a boost that you become convinced that now you can do anything and everything.

The corporate world in its daily functioning throws up challenges that require instant firefighting,  but the tougher the situation the greater the confusion in the decision-making process. If today’s executives learn to take meaningful action against all odds then the decision making muscle will get stronger. Walking on fire teaches you to take decisions that will help overcome all odds. That’s why it’s said: “Success is buried next to Frustration ” to transform and change executives to effectively combat situations and grow – both where the family and professional lives are concerned. That the willpower of a man is infinite can be proved through these techniques and tools. It teaches us ways to use our inheritant  energy in the right way.

To do so dig up a 4 ft x 9 ft rectangle and fill it with charcoal, sprinkle petrol and set on fire. It soon become red hot and then just walk on it. It usually takes 30-35 seconds to cross the stretch. Just roll up your trousers, moisten the soles of your feet and cross it. The fire won’t hurt you at all.

In order to make your team realise we could do miracles and it is possible only if they are confident, persistent and are able to discover their strengths.

5. NOT ALL PROBLEMS IN LIFE NEED FIXING:

Do you know any Habitual Whiner, someone whose descent on earth in human form is with a sole mission to crib? I have. Out of 1100 + workforce, recently I have come across few of my senior managers from Shabakai Osmoni (Digital Sky)- the ISP Company to ‘Taste of India’- the Hospitality Major- they come to office as if just for Time-passé – hence interfere in everything and anything.

We must learn to refuse to worry about things that are neither our fault, nor upto us to fix those. We have enough tensions all around to deal with. At times we make it our business to fret about things that are best left to someone else. Even at home or workplace, we often invite tensions that would have passes us by, had we not left our mind’s door ajar.

Hereafter I am forced to write something that would help to get rid of Cribbing, specially for our management team of DELHI DARBAR:

• Curb the habit of jumping into an argument that doesn’t concern you.
• Shouting at your subordinate or arguing with your colleague over the ‘sad state of system’ has slim chances of improving it, however the possibility of your evening getting spoiled is quite high.
• In Hospitality sector you ought to be a good Listener. In  boardrooms, remember not to meddle with issues where you are not expected to. Curb the urge to jump into or take side in an argument happening between colleagues where you could just easily be a silent spectator.
• Don’t answer or advise when you are not asked to.
• Never impose your wimp or even idea on others at work- try to find rational answers to convince and satisfy first.
• Remember, you cannot be masters of all disciplines- better focus on your field of specialization and that would fetch you both name and fame (promotion, power and money) - to concentrate you need peace of mind and to perform you require both time and space.
•  In today’s Corporate World no one takes interest in your glorious past, Your Company is waiting to have commercial viability of your ideas in pure market terms- profitability. So ought to perform to meet the target and go beyond- for which you need to have cohesive and cooperative team.
• Focus on your Positive Points rather than blaming others for taking credit for your hard work.
• Vent your Anger – the best thing to do is keep your Boss posted the work you do. At work rather than Cribbing about one’s colleague being unfair or entering into a Blame-Game, one should work upon his own Insecurities and habit of finding alibis.
• Work Patent – While most learn the tricks and secrets of the trade at work, others just try to be smart. So in such situation I would advise not to lose your temper or get emotional, rather be practical and use subtle ways to patent your work. Help Management to put the system in place and then make it vibrant and transparent – that will help you more than the management alone. 

DELHI DARBAR’s  HR MANAGEMENT:

In India the aim of Primary Education is to Create Awareness, Secondary Education is to impart Domain Knowledge and Tertiary Education is to obtain Viable Employment. Today we (Corporate Sector as a whole) are hunting for Managers who deliver results on an ongoing basis as otherwise we can’t survive.

Industries today are not fully owned by industrialists as before, but by shareholders- that’s you and me, hence managers who are employed and deployed have to strive hard to earn the compensation which is actually a form of commission given for the wealth generated by them. So today – PERFORM or PERISH are the driving force in Corporate World.

How to Perform Effectively, Efficiently and Intelligently will be taught in DELHI DARBAR once you land up here, but much will depend on the right attitude, competitive skills, personality and aptitude of individual. Here at DELHI DARBAR you have to be Innovative and Innovation never ends.

Mere joining DELHI DARBAR GROUP cannot guarantee a Permanent Berth if a Manager is not Hard Worker or Constant Performer, or if they exhibit negative attributes and attitudes, although the brand of DELHI DARBAR GROUP may attract our competitors towards them just to milk them out in their envious fight and then to show them the door.

DDD- Discipline, Dedication and Determination are the GURU MANTRA or SUCCESS MANTRA at DELHI DARBAR GROUP.  Remember we provide Careers and not just Jobs. Here you have to keep re-inventing yourself. Ofcourse we will give you the latest Tools and Weapons to deal with, resolve and overcome every new situation. More than this, we will train you how to inculcate the skill to anticipate situations, so that they can be dealt with and overcome before they actually occur. Because the dictum: FORE-WARNED is FORE-ARMED was never before so live than in today’s fast changing Corporate World. The Chinese strategist Sun Tzu wrote in 650 BC – “RULES OF WAR NEVER CHANGE, ONLY WEAPONS CHANGE”. Today, we the corporate warriors fight for market share and domination. What is required from us?- 1. We must be aware of the Law of Land (Legislation); 2. We must have Tools and Weapons- 4 Ps (Place, Promotion, Price and Packaging); 3. Ability to change belief of the Target Market (Product Market).

PROBLEMS ARE ACTUALLY OPPORTUNITIES – we need to have a cool and innovative head to make it happen. All said and done, we are going through exciting times and recession is almost over now atleast in India, China and few others. The fact remains that GENIOUS ARE MADE NOT BORN. Nothing is impossible and it’s the duty of management to develop and nurture these competencies for which we need to take pain – NO PAIN NO GAIN- not only applies with us but everywhere and today it is paramount.

SOCIAL CANNOTATIONS- CHANGE THE RULE:

With the future of business being affected by climate and environment changes, corporate governance, geo-political issues and redundancy, innovation and inclusive growth with environment empathy are going to define strategies in HR, Marketing, Finance and Product selection- almost every aspect of business.

Corporate today are talking about reaching the bottom of Pyramid and seeing the business connect between being socially responsible and businesswise innovative and viable. The TATA NANO is the best example of how empathy towards social needs and connect with the common man can CHANGE THE RULE OF THE GAME for a business and eventually make terrific business sense.

Recently one of my managers sent me a Bollywood Film – 3 Idiots , where the Dean forces Amir Khan to teach engineering class, and the student Amir Khan made them all puzzled with wild tricks later to respond – “I was teaching you how to teach” – this one dialogue raises several questions pertaining our education system in India. The US Philosopher Erric Hoffer said : “ The central task of education is to impart a will and facility for learning; to produce not learned but learning people. The truly human society is a learning society, where grandparents, parents and children are students together”. Although the ability to learn is innate in mankind and we learn continuously and effortlessly from surroundings. Hence I would like to claim that hereout at DELHI DARBAR we have developed an inbuilt system that attempts to facilitate life-long learning as the platform we have is Learning Oriented rather than Teaching Oriented. That’s why I claim that DELHI DARBAR GROUP is the only company where you start Learning from Day one. Learning ability cannot be attributed to biological maturation or ageing. Impulses generated from interaction transmit across the billions of brain cells with the help of chemical substance called Neurotransmitters. These impulses are then retained in the memory in the form of Mental Schemes or Neural Traces that hold the learning from interactions with our surroundings.

Reason cannot function without emotion – that’s why the State of Mind plays an important role in learning and performance. When you are angry, sad or down you can’t learn or perform. So performance needs a simultaneous activation of three dimensions- CONTENT, INCENTIVE and INTARACTION. Here at DELHI DARBAR we consider Seniors as Higher level Learners, and therefore they are expected to devise a mechanism of making the process of Learning interesting and interactive.

SUBCONSCIOUS MIND- A SUPERPOWER:

Most of us mainly rely upon our CONSCIOUS mind – the tip of the Iceberg whereas the unlimited resources of our SUBCONSCIOUS mind (the complete Iceberg) remain untapped throughout our life, thus we land up using hardly 8-12% power of our mind. Albert Einstein could hardly explore 12% of his mind, then imagine if you go beyond, which all of us can, can do anything seems impossible.

We need to confidently determine the power and then expect it to work for us. Are to ready to be calm, confident, expectant and accepting? Then just move on – Sky is the only limit for you.

• Know what you really want?
• Write down your wishes in detail.
• Put your aim down in present tense.
• Enlist your steps to achieve your goal.
• Prioritize your list.
• Put one step into action  alteast everyday.
• Visualize the future.
• Feel happiness and excitement.
• Behave as if you have achieved the goal.
•  Celebrate and feel your success.
• Release your goal.

And get going…….

ULTIMATE MILEAGE OF HOSPITALITY SECTOR- PUBLIC RELATIONS:

US President Thomas Jefferson did use the term PR for the first time in 1807, but Sigmund Freud id said to be the father of modern PR. In our industry PR is the best reward and capital both- you need to invest PR to build PR. Now what is PR? It is defined as the art and science of managing communication between an organization and its key constituents to build, manage and sustain its positive image.

Today its not just a question of how to shape opinion, but how to stand out in a crowd where everyone tries to shape opinion.

SMART GOALS FOR SMART MANAGERS:

Many your managers today are not very sure of where they are heading? Don’t even find time for setting goal and making the life exciting and going. What is a goal? Is it something that drives us ahead in life or something that nourishes our drive to succeed?

Goal is like an investment that clearly identifies what you want, how you can get it and when you get it. A goal gives you the ability to resolve conflicts and accomplish extraordinary work by increasing your self-esteem.

• Our goal in life should start from the fulfillment of our very basic needs like eating a fulfilling diet.
• Next goal should be safety – physical and emotional.
• Next goal should be to give and receive love to facilitate a feeling of belonging by nurturing healthy friendships, proper mate selection, family bonding etc.
• Next goal in general would be pursuing and interesting and fulfilling career, financial planning for a secure future and gaining greater knowledge.
• Next goal should be Self-realisation obviously.
• Be Happy is the ultimate goal.

Once the goals are well defined, it becomes essential to achieve them. How? Million dollar question? Just ponder on the following points:

• Put your specific and realistic goals in time-frame.
• Identify the roadblocks and workout a methodology to deal with each block.
• Set a goal only when you find a rational answer as to whether it is worth achieving?
• Set challenging goals always that requires extra effort and energy.
• Work on smaller goals first otherwise will get exhausted.
• Outline all the steps required for achieving your goal. Each step needs to be broken down into small manageable tasks that can be accomplished in a set time-frame. 

Dr. Das Suman Kumar
(President & CEO)
das@delhidarbar.in
- India Roaming: +91 9311115901
- Global Roaming: +91 9899992477